Account Services

Enjoy the Advantages

Convenience - You will not have to wait for mail to come to your house.
Security - Your check will not be lost in the mail, stolen, or misplaced.
Reliability - Your money will be in your account and accessible.
Flexibility - It's easy to switch accounts or change banks. Simply log into SalukiNet and update your bank routing number and account number.

Beginning in May 2012, direct deposit is required for all student refunds.

Direct Deposit

Direct deposit is a safe, secure way to receive your refund. It eliminates waiting for the mail and any hassles with check cashing. By enrolling in the direct deposit program, a student's refund is electronically transferred into an individual's checking or savings account. Direct deposit of refunds gives you the quickest access to your funds.

To enroll in or update direct deposit:

• Go to Salukinet.siu.edu and search for Direct Deposit. Click on the task icon to open and login to the Direct Deposit page. Click here for step-by-step instructions.
  
  OR
• students can complete the authorization form and return the form along with a voided check (with your name imprinted on it) to the Bursar's Office.
  *Please note that this direct deposit form applies to your Bursar refund only. For additional information on your Student Employment check, please visit the Payroll Department website.

“In order to comply with the US Office of Foreign Assets Control (OFAC) and National Automated Clearing House Association (NACHA) regulations, you must notify the University  Bursar’s Office if you receive a payment from the University via direct deposit at a US financial institution and forward the entire amount to a financial institution in a foreign country.”

** If you need to change banks, please update the bank information via SalukiNet. If you would like to cancel your direct deposit authorization, please send us a signed request.

Failure to register for direct deposit may result in a delay in the issuance of your refund.

In Person

By Mail

View your bill on Salukinet now!

Your most recent SIUC Ebill is available on SalukiNet (salukinet.siu.edu).
Students bills can be found under the 'MyFinances' tab on the left hand side in the My Statement channel. For the most recent statement, click the envelope icon in the upper right hand corner of the box. For older statements or to view your account summary or payment history, click the 'Statement and Payment History' link.

1. Statement Date
   The statement reflects payments, charges, and credits posted to the account through the workday preceding the statement date.
2. Payment Due Date
   The date by which payment must be received unless you enroll in the payment plan. This may prevent a late payment charge. In addition, your balance needs to be $1500 or less in order to make registration changes.
3. Bursar Web Site
   In addition to on-line payment options, you may access account information, the billing calendar, tuition and fee schedules, tax incentive information, links to other campus departments, and much more.
4. Billing Address
   You are responsible for maintaining a current address and may update your address on SalukiNet. Failure to receive a statement does not relieve you of the responsibility of timely payment of current amounts due.
5. Charges / Adjustments
   Typical charges a student might expect to see on their statement of account (amounts are estimated).
6. Fees
   These are mandatory fees charged as a condition of enrollment. The Student Insurance fee and the Student to Student fee are the only 2 fees which are considered refundable. You may view the individual fees and information regarding those fees by accessing the Tuition/Fees Schedule.
7. Tuition
   Tuition rates are assessed by the Registration office according to the number of credit hours, and when you register for classes. The online tuition calculator can be used to estimate your tuition and fees.
8. Credits / Payments
   Typical credits a first-time student might expect to see on their July statement of account (amounts are estimated).
9. Previous Billed Balance
   This is the student's past due balance from the last billing statement.
10. Billing Message
    Shown after the details of the statement, this message denotes payment and late charge information, as well as other information pertaining to your account.
11. Total Due
    This reflects the total due on the student's bursar account as of the statement date. If the total amount due is not paid in full by the due date, then your account is considered past-due and you will have a Bursar Hold (BH) on your account. No transcripts or diplomas will be released until the past-due balance is paid in full. If the total due is in parenthesis, this indicates a credit balance which could potentially be refunded to you. You will need to check your direct deposit information on SalukiNet to verify your checking or savings account.
12. Authorized Financial Aid
    This is an estimate of your financial aid that is scheduled for disbursement. It is pending financial aid to be disbursed, and has been subtracted from your total due.
13. Legacy Alternate Tuition Rate
    Students receiving a Legacy Tuition Discount will see this notation on their statement. If you have submitted the necessary documentation and do not see this, please follow up with the Registrar.   More information can be found here: siu.edu/legacy/

**Note:

If you have questions regarding certain items on your Bursar bill, please contact the following departments:

Contact List

Currently Enrolled at Southern Illinois University

SIU students will incur certain financial obligations. Although they may be eligible for various forms of financial aid, the final responsibility for those financial obligations will be the student's. Failure to meet your financial obligations will have serious consequences: late payment charges will be applied to past due amounts to students with a balance owed to SIUC. If you live in University Housing, please contact them at (618) 453-2301 regarding payment penalties. If you are a current student and have concerns about your account, please contact our Accounts Receivable Department at (618) 453-2221.

Not Currently Enrolled at Southern Illinois University

If you have a balance following your departure from SIU, your account will be referred to our in-house Collections Department. Failure to pay or make satisfactory payment arrangements will result in the account being referred to a collection agency with collection costs added to the student's account which the student is responsible for paying.

If an account must be sent to collection due to nonpayment of the outstanding balance, the university reserves the right to demand payment in full for subsequent terms of enrollment, prior to the beginning of each term to ensure payment. We also will submit a claim for the debt to the State of Illinois under Section 10.05 of the State Comptroller Act. This act authorizes the comptroller to satisfy the debt by withholding any personal warrants (income tax refunds, for example) issued to the student. The student's account will also be assessed a monthly late payment charge of 1.5% on the past-due balance. 

Click here for information on how our in-house Collections Department can assist you.

• Direct Deposit FormSign up to have your refund deposited to your bank account.
• Address Change FormChange your local, billing, and/or permanent address and fax it directly to us.
• Correction of SSN (Form W-9S)
  To correct a student's Social Security Number, complete this form and return it to the Bursar's Office. Proper verification in the form of a social security card will be required to initiate the correction. 
• Student Insurance Refund Link
  Find the Student Health Insurance Refund Form here.
• Collection Report
• Bursar Deposit Correction Form

You must enroll each semester!

SIUC and Nelnet Business Solutions (NBS) are providing an installment payment program for students. Because it is not a loan program, there is no debt incurred and no credit search. There are no interest or finance charges assessed by SIUC or NBS on the unpaid balance while enrolled in the plan.

The nonrefundable enrollment fee to budget payment(s) through NBS is $40.00 for spring and fall and $30.00 for summer.

The nonrefundable enrollment fee and any required down payment for automatic payments from your bank account or credit card will be processed immediately.

You must be registered, have a valid siu.edu email address and assessed tuition for the term you are enrolling in to be eligible for the plan. To set up a SIU email account click here netid.siu.edu and login with your SIU85XXXXXXX number.

For payment plan assistance, please call Nelnet Business Solutions at (888) 470-6014. Customer service representatives are available Monday through Thursday 7:30 a.m. to 7:00 p.m. and Friday 7:30 a.m. to 5:00 p.m. (Central Standard Time).

Commonly Asked Questions About the Installment Payment Plan:

1. What is the Nelnet Business Solutions Program?
   

   Nelnet Business Solutions provides a payment program used by institutions across the country. We have been in the tuition management business for more than15 years. For more information about NBS you may review our web site at mycollegepaymentplan.com/siuc

2. Do I have to sign up for the Installment Payment Plan?
   No, it is optional and you are not required to sign up for the Installment Payment Plan. Many students and their families sign up for the plan in order to make it easier to pay their tuition without having to pay interest to the University.
   
   If you do not sign up for the payment plan, you will be assessed a late payment charge on the unpaid balance.  In addition, you will have a registration hold if your balance is greater than $1500 and you are not on the plan.  You will not be able to receive a transcript if you owe any past due balance and you are not enrolled in the plan.
3. What are the enrollment deadlines and how many installments can I sign up for?

   Fall (Enrollment available on July 15th)

   Dates to Enroll	Down Payment	# of Payments	Months
   July 15 - July 30	None	4	Aug – Nov
   July 31 - Aug 30	25%	3	Sept – Nov
   Aug 31 - Sep 30	50%	2	Oct & Nov

   Spring (Enrollment available on December 15th)

   Dates to Enroll	Down Payment	# of Payments	Months
   Dec 15 - Dec 30	None	4	Jan – Apr
   Dec 31 - Jan 30	25%	3	Feb – Apr
   Jan 31 - Feb 28	50%	2	Mar & Apr

   Summer (Enrollment available on May 15th)

   Dates to Enroll	Down Payment	# of Payments	Months
   May 15 - May 30	None	2	June & July
   May 31 - June 30	50%	1	July

   *You must be registered for the term in order to enroll in the payment plan for that term.

4. What indicator will be used to show I am on the plan?
   You will see an informational hold on Salukinet (BI = Bursar Installment Payment Plan Indicator).  The hold does not affect registration, transcripts, or diplomas.  This is just informational and will let our staff know you are on the payment plan.
5. If payments are made automatically from my bank account or charged to my credit card, does that mean NBS or SIU has direct access to my account?
   No. This is a common misconception about automatic payments. No one other than you and your financial institution has access to your account. When you arrange to make an automatic payment through NBS, you authorize your current payment amount to be paid by your bank or Credit Card Company on a specific date.
6. I am having a problem with my credit/debit card?  What should I do?
   If using a Credit or Debit card please make sure your daily limit has been increased to cover your payments.  Contact your bank if you have problems.
7. When will monthly payments begin?
   Monthly payments will be processed starting on the first payment date you select when you enroll for monthly payments through the QuikPAY Payment Plan enrollment process. Your payments will be processed on the 5th of each month or on the following business day as shown on your payment schedule. If your scheduled payment is not successful, it will be reattempted on the 20th.
8. What happens if the payment date is on a weekend or holiday?
   For eCheck payments, if the payment date falls on a weekend or banking holiday observed by the Federal Reserve, the payment will be attempted on the next business day. Although NBS specifies the date each payment will occur, it is the responsible party's financial institution that determines the time of day the payment is debited to the account (this applies to automatic bank payments only). For credit card payments, the payment will be processed on the payment date regardless of banking holiday. 
9. What happens if a payment is returned?
   If a payment is returned, a $30 NBS Missed Payment Fee will be assessed for each returned payment. Your financial institution may also assess a fee. NBS Returned Payment Fees are subject to change in future academic years.  After two missed payments, you will be removed from the plan.
10. May I enroll on campus?
    Enrollment in the payment plan is available online only.  If you do not have access to a personal computer, you may use the computer terminal in the Bursar’s Office or other computer labs across campus.
11. What if I don’t have a bank account or a credit card but need to register for the payment plan?
    Because a bank account or a credit card is required to use the plan, you should work with one of the many local banks or credit unions to set up an account. 
12. I don’t want to wait to receive my estimated financial aid award package from the University before enrolling in the payment plan. What can I do?
    You can sign up for the Installment Payment Plan. As soon as your financial aid is authorized to disburse to your account, your installment payments can be adjusted accordingly. Please refer to question 13. If you have a question about possible financial aid, please contact the Financial Aid Office.
    1. I have registered for classes and enrolled in the payment plan. Now I need to add or drop a class which may change the amount I owe the University. What shall I do?
       The student account is checked shortly before the auto-debit each month.  If there are changes on your account, your payment plan will be automatically adjusted according to the schedule below.
       
       Auto Debit Table
       

       Semester	Payment Date	Automatic Rebalance
       Fall 2024	8-5-24	7-26-24
       Fall 2024	9-5-24	8-26-24
       Fall 2024	10-5-24	9-25-24
       Fall 2024	11-5-24	10-26-24
       Spring 2025	1-5-25	12-26-24
       Spring 2025	2-5-25	1-26-25
       Spring 2025	3-5-25	2-23-25
       Spring 2025	4-5-25	3-26-25
       Summer 2025	6-5-25	5-26-25
       Summer 2025	7-5-25	6-25-25

       If you wish to adjust your payment sooner, you have the option to rebalance your plan by following these steps:

    2.  Go to Salukinet
    3. Select the “Installment Payment Plan” task or search Installment Plan
    4. Select the “Payment Plan” option on the left side of the menu
    5. Click on the “Agreement ID# xxx – View details” link located above the RED action required box
    6. Click on the “Balance Management” link located on the right side of the “Payment Plan Installments” box
    7. Select the Rebalance option
    8. Review your new payment plan details, including installment amounts and due dates!
13. I have financial aid that will pay all of my tuition and fees for the semester. Do I still have to sign up for the payment plan? 
    No, however, one benefit to the Installment Payment Plan is that as long as you are in it, you will not be charged interest (late payment charge) on any current charges owed to the University. The amount of your payments can be adjusted based on changes to your balance.  If you are not on the payment plan and your balance is greater than $1,500, you will not be able to register or make changes to your schedule.
14. I  enrolled in the Installment Payment Plan when I registered. But now I’ve changed my mind and I want to pay the entire bill before monthly payments begin. Can my enrollment fee be refunded?
    No, the enrollment fee is a non-refundable expense to cover Nelnet Business Solutions costs. 
15. I enrolled in the Installment Payment Plan last semester. Do I have to enroll again if I want to use it this semester? Will there be an additional fee?
    Yes, enrollment is simple, if you wish you can even use the same banking information that you used last semester.  There will be an additional enrollment fee for the new semester.
16. I lost my credit card and had to cancel it with my credit card company. It was the one that I used when I signed up for the Installment Payment Plan. My credit card company has issued me a new card with a different account number. What should I do?
    It is basically a two-step process. It must first be added under payment profiles. Then, it must be assigned to the upcoming payment under  PAYMENT PLAN ->  VIEW DETAILS ->  CHANGE PAYMENT METHOD
17. I signed up for classes early and have already made a monthly payment. Now I won’t be able to attend school this semester and have to withdraw. It is before the withdrawal deadline. How do I get my money back for payments that I have already made?
    You need to officially withdraw from the university immediately as this can have an impact on your refund.  If you are an undergraduate student, you should contact Withdrawals & Petitions at withdraw@siu.edu or (618) 453-7041.  If you are a graduate student, you should contact Graduate School Registration at 453-2969.   This will change your status as a student at SIUC. Your account balance will be adjusted accordingly and your payments through the automatic payment plan will either be reduced or suspended. Once your credit balance is determined it will be refunded to you according to SIUC’s refund policy.
18. What is a third-party payer? How do I know if I am a ‘third party payer’? What if my parents are paying the bill are they the third party?
    A "Third party" is any person or company that you authorize to set up a payment plan on your behalf. Typically, parents, spouses or relatives can be "Authorized Third Parties." In some cases, a company may be a third-party payer.
19. What happens if I miss a payment on the Installment Payment Plan?
    If two consecutive payments are missed, you will be removed from the Installment Payment Plan.  You will be charged $30 for each missed payment. Skipped payments may be considered missed payments, and you will be removed from the installment payment plan.
20. Can I cancel the Installment Payment Plan once I have enrolled?
    Please email the Bursar Office at bursar@siu.edu if you need to cancel your plan. Please note, the enrollment fee is non-refundable.

Download PDF Brochure 

Third Party / Sponsored Billing

The Financial Aid Office accepts authorizations from third-party sponsors to invoice the sponsor directly for the tuition and related charges of the sponsored student. A third-party sponsor is an embassy, government agency, or private company that pays all or a portion of a student’s balance directly to the university. The payment must be unconditional; it cannot be contingent on academic performance or employee reimbursement policies.  Please note that any portion of the student's bill not covered by the third party is due by the billing deadline in order to avoid any late payment charges. Authorizations must also cover the entire semester.

IMPORTANT NOTE REGARDING HEALTH INSURANCE: If health insurance is provided by your sponsor, it is the responsibility of the sponsored student to have the student insurance fee waived.  All policies, procedures, and deadlines are published on the Student Health Services web page at the Health Services Refund Page.

For questions regarding the use of Federal Tuition Assistance, please contact Extended Campus at ectuitionassistance@siu.edu or 618-453-1096.

Authorizations must be on the sponsor’s letterhead and include:

• Sponsor name, billing address, and telephone number
• Student’s name
• Student's Dawg Tag number
• Semesters covered
• Dollar amount and/or definition of fees and charges to be paid

Students should submit their authorizations to the Financial Aid Office before the first day of the semester. Students who fail to submit their financial guarantees on time and are assessed late payment charges will be responsible for paying any late payment charges assessed. 

Submit Authorizations to:

SIUC Financial Aid Office
Attn: Private Grants and Scholarships
1263 Lincoln Drive-Mail Code 4702
Carbondale, IL 62901-4702

Kathy Abney
Phone: 618-453-4627
Email: kabney@siu.edu

The extension of credit by the university for an anticipated third-party payment does not relieve a student from any financial responsibilities to the university. If the sponsor’s authorization does not pay the balance in full, the student is responsible for payment of any outstanding balance by the statement due date. If payment is not received from the sponsor, then a hold will be applied to the student's record and the student may be held liable for all charges that may have accrued on the account.